Domain Access Requested

Loom Video: https://www.loom.com/share/e835876724c646bfb72e2d852c648bb2?sid=8cd3b70e-ba17-4afc-aff7-bf2f50c175f2

1. Find Domain Provider by using https://www.whois.com/
   • Go to link above

   • In top right corner, enter your website address in the ‘Domain Name

     Or IP’ Search box (do not use https or www. Before web address)

   • Sent individual email based on Name Servers via automation: https://connect.churchfuel.com/series/1805
   • Use Name Servers to determine where DNS is. Tip: Use Google or ChatGPT to find DNS based on those Name servers
   • Lyndsay will add video here

2. GoDaddy

   
   
   
   • How to grant domain access on GoDaddy: https://www.loom.com/share/1bb83ce4c8d54ead96712c9480c5b3a6
   • Adding CNAME records GoDaddy Example: https://www.loom.com/share/e835876724c646bfb72e2d852c648bb2

3. Name.com
   • Adding CNAME records Name.com Example - https://www.loom.com/share/1d8c4cbb835d426796e735e4baa31d4a

4. Add CNAME Records
   • Add Record
     1. Host: churchfuel
        1. Type: CNAME
        2. Set TTL to shortest amount of time
        3. Alias 
     2. The two CNAME records to add are go with a value of brand.ludicrous.cloud with a TTL of 30 minutes or 1800 seconds; and visit with a value of sites.ludicrous.cloud with a TTL of 30 minutes or 1800 seconds.

5. Possible Issues
   • Not given correct access level
   • Customer gives access to website but not DNS
   • Customer gives access to wrong DNS

GoDaddy

Links to Helpscout Docs for customers:

GoDaddy: https://help.churchfuel.com/article/332-give-domain-access-godaddy 

Squarespace: https://help.churchfuel.com/article/336-give-domain-access-squarespace

Wix:https://help.churchfuel.com/article/337-give-domain-access-wixNetwork Solutions: https://help.churchfuel.com/article/335-give-domain-access-network-solutions 

Namecheap: https://help.churchfuel.com/article/334-give-domain-access-namecheap 

Bluehost: https://help.churchfuel.com/article/333-give-domain-access-bluehost

WP Engine: https://help.churchfuel.com/article/339-give-domain-access-wp-engine 

Siteground: https://help.churchfuel.com/article/341-give-domain-access-siteground 

IONOS: https://help.churchfuel.com/article/340-give-domain-access-ionos 

Cloudflare:https://help.churchfuel.com/article/338-give-domain-access-cloudflare

Add Records: https://help.churchfuel.com/article/342-dns-cname-add-records 

If your domain is with one of these, please follow Add Records steps.

Faith connector

Ministry Designs

Tithe.ly

Internal Church Fuel Use Only

When a customer adds CNAME records themselves, in Active Campaign:

-Under Church Account, DNS, Add notes saying customer added DNS records

-Under Software Setup Status, Domain Access - Account Status, switch to “Completed”

-Under Software Setup Status, DNS Updated - Account Status, switch to “Completed”

When a customer sends their DNS login:

-Document steps to add CNAME records

-Under Church Account, DNS, Add notes saying Church Fuel added DNS records and document where login information lives (LastPass, etc.)

-Under Software Setup Status, Domain Access - Account Status, switch to “Completed”

-Under Software Setup Status, DNS Updated - Account Status, switch to “Completed”

When a customer has Ministry Designs:

-Reach out to Ministry Designs, and ask them to add CNAME records

-Under Church Account, DNS, Add notes saying Ministry Designs added DNS records

-Under Software Setup Status, Domain Access - Account Status, switch to “Completed”

-Under Software Setup Status, DNS Updated - Account Status, switch to “Completed”

FaithConnector

Tithely

🔍 Finding Name Servers for a Website

Name Server Lookup Loom

This process outlines how to confirm or discover the name servers associated with a church's (or any) website domain, which is crucial for managing its DNS settings.

Method 1: Using a DNS Records Browser Extension (As Shown in Transcript)

This method relies on having a specific browser extension installed (the transcript mentions a "DNS records extension").

Steps:

1. Open the Website: Go to the website whose name servers you want to check (e.g., Capital City's website).
2. Activate the Extension: Click on the DNS records browser extension icon.
3. Verify the URL: Ensure the URL pulled into the extension's tool does not have www at the beginning. If it does, delete www and re-run the DNS records search.
4. Locate NS Records: Scroll down within the extension's results to find the NS records (Name Server records).
5. Identify the Name Servers: The value listed next to the NS records will indicate the name server provider (e.g., Cloudflare).
   • Tip: Also check the Start of Authority (SOA) record as it often provides further confirmation of the managing service.

Method 2: Using an Online NS Lookup Tool

This is a reliable alternative that does not require a browser extension.

Steps:

1. Copy the Domain: Copy the domain name of the website you are investigating.
2. Go to NS Lookup Tool: Open a new browser window and navigate to nslookup.io.
3. Enter the Domain: Paste the domain name into the designated input field on the nslookup.io website.
4. View Results: The tool will display the DNS information. Look specifically for the Name Servers section. This will show the name server records (NS records) and identify the provider (e.g., Cloudflare).

Optional Step: Identifying the Name Server Provider

If you see a name server record (e.g., xxx.cloudflare.com) but don't know which company it belongs to, you can quickly look it up:

1. Copy the Name Server Record: Copy the name server value.
2. Search Online: In a new browser window, search for: "who manages this [Paste Name Server Record]" (e.g., who manages this https://www.google.com/search?q=ns1.cloudflare.com).
3. Review the Overview: The search engine's AI overview or top results should quickly tell you the managing company.