What if I have the Google Grant but can't access it?

When you get approved for the Google Ad Grant, Google will send you 3 emails. These emails will give you access to your new Ads Account, and you will not have access unless you accept the invitations in those emails!

But if someone else from your church applied a while ago or you can't access your account for some reason, that's okay!! Google has a process to reclaim access to the account. Here's what to do:

FIRST: Try logging in with every email you can think of. Ask everyone in your church to try logging in as well. ads.google.com

Fill Out This Form: https://support.google.com/grants/contact/grants_account_access_no_info?sjid=13293750922175910554-NA

Information you will need:

• Select the appropriate category: I know my 10-digit Customer ID

• Contact name: Your Name
• Google Ads Customer ID: enter your Google Grant number. If you can't find it, log into google.com/nonprofits and you'll find it in the Ad Grants section!
• Email Address: Your Email
• Contact Email: Your Email
• Charity ID or EIN: enter your EIN number
• Organization Website: church website
• Please add any additional information regarding this request: Enter this statement:

We have the Google Ad Grant but can't get in. We've tried with every email we can think of. Can you please add me to: 1) the Google Ad Grant account [ACCOUNT NUMBER] and 2) the Payment Profile on the account? Let me know if you need anything else from me!

Once you've filled in all that information, click SUBMIT!