What if my Google Ads account number is wrong when I log in?

This video will explain why you may not be able to access your Google Ads account (if you're approved for the grant, but can't get in). This will also explain why your account numbers might not match or why Google wants you to enter payment information!

Troubleshooting Google Ad Grant Account Access Issues

If you’ve been approved for a Google Ad Grant but are experiencing issues accessing your account, follow this guide to resolve common problems.

Common Issues and Initial Steps

After receiving approval for a Google Ad Grant, you might encounter the following issues when trying to log in:

Prompts for business name setup
Requests for credit card information
Messages indicating no Google Ads accounts are found
Google Ads account numbers not matching

Important: If you experience any of these issues, do not proceed with the setup process as it indicates that you are accessing the wrong account.

Verifying the Correct Account

Confirm Account Number:
- Check the Google Ad Grant account number displayed in the top right corner of your Google Ads interface.
- Verify this number against the account number in your Google Nonprofits dashboard (accessible at google.com/nonprofits).
Ensure Correct Email Login:
- Log in with the email address used to apply for the Google Ad Grant.
- If logged in with the wrong email, switch to the correct account by clicking “Switch account” and selecting the appropriate email.

Resolving Access Issues

To gain access to your Google Ad Grant account, locate and respond to three key emails from Google:

Grant Activation Confirmation:
- Look for an email confirming that the Google Ad Grant has been activated for your organization.
Payments Profile Invitation:
- Find the email titled “Action required for your Google account” and click on the invitation to accept the payments profile.
Google Ad Grant Account Access Invitation:
- Search for an email inviting you to access your Google Ad Grant account.
- Ensure the customer ID number in this email matches the number in your Google Nonprofits dashboard.
- Click the blue “Accept Invitation” button to gain access to the account.

Note: If these emails are not in your inbox, check your spam, promotions, and other folders. If the invitations have expired or are missing, contact our support team for assistance.

Final Steps

Once you’ve accepted all invitations:

Log in to your Google Ad Grant account.
Accept the terms and conditions.

If you continue experiencing issues, or if the account numbers do not match, contact our support team for further assistance. This ensures you have the correct access to the account associated with your Google Ad Grant.

By following these steps, you should be able to successfully access and manage your Google Ad Grant account.