How do I reclaim access to Facebook Business Manager?
If your Facebook page is owned by a Business Manager account, but you don’t have access to that Business Manager account, follow these instructions
Tutorial video: https://www.loom.com/share/19b1f0ef21474d4f9e9b29a677be3eac
1. Collect the following information
- Copy of your government-issued ID (passport or driver's license)
- A signed statement on company letterhead (see template on next page)
- Document proving ownership of organization
- Utility bill
- Articles of incorporation
- Bank statement
- Credit score report
2. Combine the 3 documents above into one PDF document
Use a website like this to combine the documents into a PDF: https://combinepdf.com/
Include your ID, signed statement (template on next page), and proof of ownership
3. Chat with Facebook Support and attach the PDF document
- Facebook support chat:
- Click “Get Support” in the top right corner
- Scroll down and click “Contact support”
- When asked “what issue are you having”, click “It’s something else”
- In the text box, write:
- I need to dispute admin access to a Business Manager account. I am not an admin on my organization’s account. I have documentation proving my identity and my affiliation with the organization
- From the options, select the closest option (example: Business Manager admin dispute)
- Search for your church Facebook page in the list
- Select “Load More” then click “Manage page roles or permissions”
- Scroll past the recommended article and click “Contact support”
- In the text box, write:
- I need to dispute admin access to a Business Manager account. I am not an admin on my organization’s account. I attached documentation proving my identity and my affiliation with the organization
- Click “Attach file” and attach the PDF you created
- Enter your phone number
- Enter your email address
- Click “Start Chat”
- If they ask for a description of your issue, submit the following again:
- I need to dispute admin access to a Business Manager account. I am not an admin on my organization’s account. I attached documentation proving my identity and my affiliation with the organization
- Facebook should open a Business Manager admin dispute case for you and the Facebook agent told me they would review it within 48 hours
Statement Template
Business Admin Dispute
[Church Logo]
[Church Name]
[Church Address]
[Church Email Address]
[Church Phone Number]
[Church Website]
To whom it may concern:
I, [NAME], the [YOUR JOB TITLE] of the Business [CHURCH NAME], request to become an Admin of the Business Account [NAME OF BUSINESS ACCOUNT] with the Business Account ID of [BUSINESS PORTFOLIO ID].
My Facebook Profile Link is [PERSONAL FACEBOOK PROFILE] with an ID of [TYPE OF ID SUBMITTED]. My active email address is [EMAIL ADDRESS]. Currently, the Business Account does not have an active Admin.
I certify that the information provided is true and accurate.
Regards,
[your clear and readable signature]
[your printed name]